Dematic Sprocket Software

Start your shift by opening Sprocket’s workboard on desktop or phone. Supervisors scan today’s preventive jobs, drag them into technician queues, and set priorities with a couple of clicks. Create or reuse task templates that include safety steps, tools, and estimated time. Technicians pull up the work order on mobile, scan the asset’s QR code, and record meter readings, photos, and voice notes on-site—even offline. Labor and parts are logged automatically as they’re used, and critical findings trigger instant escalations to reduce delays. When the task closes, history rolls up to the asset record, feeding reliability metrics without extra data entry.

Keep jobs moving by tying maintenance straight to parts. From the work order, check on-hand quantities by site, reserve spares, and stage a kit for pickup. If inventory is short, tap to raise a purchase request that follows your approval rules; supplier catalogs, lead times, and price breaks are visible so buyers can act fast. Receiving is as simple as scanning the box: stock updates, costs post to the job, and reorder points adjust. Warranty coverage is checked automatically when an asset or component is selected. If it’s eligible, Sprocket assembles the claim packet—work history, photos, and timestamps—so you submit and track reimbursements without digging through paperwork.

Unify daily operations across equipment, facilities, fleets, and IT. Plan vehicle inspections by mileage or hours and import telematics (odometer, fault codes) to schedule service before breakdowns. For buildings, roll HVAC checks, fire safety, and custodial rounds into recurring routes; compliance documents attach to each location and can be produced during audits in seconds. Manage laptops, servers, and network gear alongside physical assets; link licenses and warranties, set renewal reminders, and retire items at end of life. Monitor meters in real time, compare use against baselines, and trigger a work order when thresholds are breached—catching leaks and abnormal loads before they drive up costs.

Make the system fit the way you work. Configure asset hierarchies, custom fields, and naming standards; set roles, permissions, and multi-step approvals for requests, purchases, and changes. Dashboards show MTBF, MTTR, backlog age, and response time by site or team. Slice reports by asset class or line, export to finance or ERP, and schedule weekly digests for stakeholders. Use interactive maps and line diagrams to locate equipment, trace dependencies, and launch work orders in context. New team members ramp quickly with in-app guides and a sandbox to practice common tasks. With these workflows in place, you’ll shorten response times, prevent repeat failures, and keep uptime high across every location you manage.